FAQ

Read our full list of frequently asked questions, or go directly to a topic. 

The Online Store

Do I need to make an account to shop online?

No! You can check out as a guest or make an account. If you choose to make an account, it makes reordering easier and faster, but it's not essential. 

How do I know this site is safe?

This site is powered by Shopify, one of the most respected online commerce platforms. Look for the padlock icon in the address bar which shows that your data is safe and being transmitted to us securely. We only use your data for the purposes of fulfilling your order, and never share this with third parties.

What are the payment options?

You can pay with all major payment systems, as well as online systems such as PayPal and ApplePay.

 Can I get a discount? 

Check out our bundles for discounts and complete meals 


Making Our Products

I've got allergies, which products are safe to eat?

Please see product pages for individual product allergen information. Allergen information will also be available on products labels

Do you have vegetarian or vegan options?

Yes lots! On the All products page go to the catagory drop down in the top left and select either vegetarian or vegan

 

Where do you source your ingredients?

High quality fillings is at the core of what we do and so we endeavour to source locally. All our meat & eggs are from local farms and Veg / Cheese where possible

Why do you freeze the pasta?

All RaviOllie pasta is flash frozen within minutes of being prepared. This locks in flavour and keeps the pasta soft - unlike supermarket pasta which is often dried out by the packaging process. 


Cooking and Serving RaviOllie Pasta

How long does it take to cook?

The ravioli cooks from frozen in just 4 minutes so you can be sitting down to eat in 5 if you are moving fast!

Bring a pan of water to the boil and add 1 tsp salt to the water. Drop ravioli into the water and replace the lid on the pan. Cook ravioli for 4 minutes on a gentle rolling boil stirring occasionally to prevent any ravioli sticking to the pan.

Dinner is served!

Should i defrost it before eating?

No. Unfortunately this will ruin the structure of the pasta and it may result in it coming apart in the water when cooking

Can I eat it plain?

Our ravioli has high quality ingredients that taste great simply cooked and served, so there's no need to add any extras if you don't want to. Adding a drizzle of olive oil or a knob of butter makes them even tastier with minimal effort. We also make flavoured oils and butters that complement our recipes. 

Do you have any good suggestions to make it more of a fancy meal?

Yes! We have a recipe blog with lots of ideas for simple sauces and toppings to take your ravioli to the next level. You'll also find serving tips for each filling on their product pages, and printed on the label. 

Delivery 

When will my order be delivered?

We send your order in insulated packaging and delivery on tuesday - friday. This is subject to change on bank holidays

I've got to go out when my parcel is due, help!

Don't worry, the package has enough ice in it to keep it well frozen until 4pm. The couriers has instructions to leave it safe if there is no answer. You will also receive a text notification on the morning of your delivery with a delivery time window. 

Why are your delivery charges so high for a small order?

We want our food to reach you in the best condition. Food needs to be handled so carefully, kept at the correct temperature and delivered within a precise timeframe, so we can't use any old courier. We've worked carefully with our delivery team to guarantee our products reach you in peak condition, and this is reflected in the cost of delivery, even for very small orders. 

How can I get free delivery?

We offer free delivery on all orders over £25. This is deducted automatically at checkout. 


Storage & Shelf Life

What is your packaging made of?

100% paper and there are instructions of how to dispose of the outer packaging within the box

Where should I store my purchases?

 In the freezer

How long do your products last?

RaviOllie pasta is best used within 6 months, but as long as you keep it frozen it can last much longer.


The Stall

Can I visit you in real life?

We'd love to see you. We operate a food stall at various events and festivals throughout the summer. We also do kitchen residencies in pubs and  Keep an eye out on our social media for more updates.

Can I book the stall for my event?

Yes, please contact ollie@raviollie.co.uk for enquiries

 

 

 

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